FAQs
Where is YUMI based, and do you make your sofas?
Yes, we make them. YUMI's sofa manufacturing is based in China, and we sell directly to you through our own online store, without a chain of retail intermediaries in between. That direct connection is how we offer factory-direct pricing.
What is a compressed sofa?
A compressed sofa is packed in a compact format for transport. Once unpacked, it needs time to regain its intended shape before use. How it is packed and how it recovers depend on the model, so always follow the instructions supplied with your sofa.
Are all YUMI sofas compressed?
No. Compressed sofas are a central part of our collection, but not every model is compressed. Each product page states how that particular sofa is packed. You can also browse our Compressed Sofas collection.
How long does my sofa take to recover its shape?
It depends on the model. Please follow the opening and recovery instructions supplied with your sofa and shown on its product page, and let it settle fully before use.
Do you ship to my country, and how long does it take?
Orders are processed in 3 business days. After dispatch, delivery takes 7–14 business days to Europe and 10–20 business days to the rest of the world. Available destinations are shown at checkout. Full details on our Shipping & Delivery page.
How much does shipping cost?
Standard shipping is currently free on every order. Any delivery options and their costs for your address are shown at checkout before you pay. Import duties and taxes may apply on arrival, depending on your country.
Will I need to assemble my sofa?
It depends on the model. The product page explains whether any assembly is needed and what arrives in the package.
How do I choose the right size?
Check the sofa's dimensions on its product page and compare them with the space in your room. Remember to measure the way in too: doors, hallways, stairs and lifts.
How do I care for my sofa?
Follow the care instructions for your model and its fabric, shown on the product page and supplied with your sofa.
What is your return policy?
You can request a return within 30 days of delivery. Items must be unused and undamaged; return shipping for change-of-mind returns is paid by the customer, and made-to-order sizes and colours can only be returned if faulty. Read the full Returns & Refunds policy.
Is there a warranty?
Yes. Every YUMI product has a 2-year warranty against manufacturing defects, starting on the date of delivery. If something goes wrong in normal use, email contact@yumisofas.com with your order number and photos. Details in our Returns & Refunds policy.
How can I contact YUMI?
Email us at contact@yumisofas.com or use our contact form. For order enquiries, please include your order number.