Returns & Refunds

We want you to be happy with your YUMI sofa. If something is not right, here is how returns, refunds and our warranty work.

Your right to return

You can request a return within 30 days of delivery. If you live in the European Union or the United Kingdom, you also have the legal right to withdraw from your purchase within 14 days of delivery without giving a reason; our 30-day window is longer and applies in addition to that right.

Condition of returned items

Items must be returned unused, clean and undamaged, with all parts and covers. Please keep the original packaging where possible and pack the item securely for transport — it remains your responsibility until it reaches us.

Compressed sofas: once a compressed sofa has been unpacked and has expanded, it cannot be returned to its original compressed size. It can still be returned, but it will need suitable packaging for its full size, and return shipping for a full-size sofa costs considerably more. Please check dimensions and details carefully before you order.

If an item comes back used, damaged or with signs of handling beyond what is needed to check it, we may reduce the refund by the loss in value, as permitted by law.

Made-to-order items

Items made to your specifications, such as a custom size or a custom colour, are produced especially for you. They cannot be returned for a change of mind, unless they are faulty or not as ordered. This does not affect your statutory rights or our warranty.

How to start a return

Email contact@yumisofas.com with your order number and the item you want to return. We reply with the return address and instructions. Please do not send anything back before you hear from us.

Who pays for return shipping

For change-of-mind returns, the cost of returning the item is yours. Because sofas are large and heavy, we recommend checking the cost with a carrier before you send it.

If the item is faulty, damaged in transit or not what you ordered, we cover the return cost in full, or we may offer a repair, a replacement part or a replacement product instead of a return, depending on the case.

Damaged on arrival

Please inspect your delivery when it arrives. Report transit damage within 48 hours of delivery to contact@yumisofas.com with your order number and photos of the product and packaging.

2-year warranty

Every YUMI product is covered by a 2-year warranty against manufacturing defects, starting on the date of delivery. If a defect appears during normal domestic use, email us with your order number, a description and photos, and we will repair or replace the affected part or product, or refund you if neither is possible.

The warranty does not cover normal wear and tear (such as gradual softening of foam or natural changes in fabric), accidental damage, misuse, commercial use, or damage caused by not following the unpacking and care instructions. This warranty is in addition to your statutory rights, including the legal guarantee of conformity where it applies to you.

Refunds

Once we have received and checked your return, we refund you to the original payment method within 14 days. Your bank or card issuer may take a few extra days to show it.

For withdrawals under EU or UK law, we also refund the standard outbound delivery cost. Import duties or taxes charged by your country are refunded only where we can recover them.

Exchanges

Prefer a different colour or model? Tell us in your return request and we will help where stock and size allow.

Questions

Email contact@yumisofas.com or use our contact form.